Frequently Asked Questions
Your technical issues, solved.
How long does shipping take for high-end electronics?
Standard shipping typically takes 3-5 business days. All high-value items are insured and require a signature upon delivery to ensure your tech arrives safely.
What is your return policy for opened gadgets?
We offer a 30-day return window. If the box is opened, a 15% restocking fee may apply unless the device is found to be defective.
Do your products come with a manufacturer warranty?
Yes, all electronics sold at Something Went Wrong are 100% authentic and include the full manufacturer's warranty in addition to our 1-year store guarantee.
Can I track my order in real-time?
Once your order ships, you will receive a tracking number via email that allows you to monitor your package's journey from our warehouse to your door.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm and Klarna for larger electronics purchases.
What should I do if my device arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours. We will provide a prepaid return label and rush out a replacement immediately.